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TERRO.com FAQs

In this section we have tried to answer the most commonly asked questions related to ordering from Terro.com.

Online Ordering FAQs

How do I place an order?

To place an order, you may click on the Add to Cart button located near the product you wish to purchase.

When all items desired for purchase have been added to the shopping cart, you may click on the Shopping Cart link located near the top of the right hand side of the page. The shopping cart provides you with a summary of the items you wish to purchase.

From your shopping cart, you may edit or even add/delete the quantity of each product you wish to buy. Also contained within the shopping cart page is a picture of the product itself along with the title and model number, item's price, subtotal, discount amount (if applicable), any applicable sales tax, estimated shipping cost, estimated delivery time and your order's subtotal.

Should you choose not to make the purchase at this moment, your items will stay in the shopping cart for 30 minutes. If you wish to save your cart to make the purchase at a later time, just click on Save Cart. Your cart will be saved for 30 days.

By clicking on Secured Checkout you will then be taken through our easy 3-step, 100% secured checkout process encrypted by the Comodo® SSL Certificate. For more information, visit our Privacy & Security Section.

During checkout, your order is confirmed and you are billed, setting forth the process that gets the product fulfilled and ultimately shipped to your desired location.

If you have signed up for a My Account with us, your checkout process will be even faster and more convenient since your shipping and billing addresses will be readily available. Please visit the What is My Account? section for more info.

When you have successfully completed your order, an Order Confirmation screen appears containing your order number, shipping and billing address, billing information (including the last four digits of your card), the products that were purchased and a total charge. An email confirming the transaction will be sent to the email address that you specified during checkout.

How do I pay for my order?

Terro.com accepts the following payment methods:

Credit Cards:
American Express
MasterCard
Visa

Debit Cards:
MasterCard
Visa

Other Methods:
PayPal Checkout
Sorry, we no longer accept Amazon Payments

All transactions will be charged in U.S. Dollars.

Enjoy 100% Secure Shopping.

CyberSource protect your credit card information when you purchase from the Terro.com site.

Your credit card information is 100% secured by CyberSource in a PCI-compliant environment and all personal information is protected by a 128-bit SSL encryption from Comodo® ensuring a safe, identity-theft free transaction.

Comodo Secured

So go ahead and start shopping knowing your transactions are safe and secure.

How do I track my order?

Terro.com offers you the capability to track your order. Simply enter your order number at the track your order page and you will receive the most up to date information on the status of your order.

If your tracking status isn't immediately available, please check again later. You will recive a confirmation email when your order is shipped to you.

What if I do not receive my order within the estimated delivery time frame?

Sometimes, due to an entry error or incorrect address format, packages come back to us as undeliverable. If you have not received your order or a confirmation within 7 days from the estimated delivery date of its return or refund, please contact us at (800)-800-1819.

What do I do if my merchandise arrives broken or damaged from the carrier?

If you receive your order and it is damaged by the delivery company, refuse delivery (if possible) and call (800)-800-1819.

For more details, please visit our Return Policy page.

Why do "Next Day" or "2nd Day" deliveries sometimes take longer than that to arrive?

Orders sent via "Next Day Air", "2nd Day Air" and "3rd Day Air" are delivered to you on the next business day, 2nd business day or 3rd business day from the day they are shipped. Orders are shipped during business days only - we do not ship during weekends or holidays. Carriers only deliver during business days as well.

Placing your order very late in the day, after the shipping companies have picked up their last shipment, is one factor that can affect shipping time. Also, due to the nature of items in the order, some orders may take longer to put together, pack and ship than others.

As a rule, you can expect orders shipped "Next Day" to take 2-3 days to arrive, orders shipped "2nd Day" to arrive within 3-4 days and orders shipped "3rd Day" to arrive within 4-5 days.

For more details, please visit our shipping information page.

How do I redeem a coupon?

Periodically, Terro.com may run percentage (%) discount promotions, dollar ($) off discount promotions and shipping promotions that require you to enter a coupon code.

To redeem your coupon, just enter the coupon code at the promotional code section of the shopping cart. The discount will automatically display after you enter the coupon code.

Why do I see duplicate pending charges in my credit card account?

Depending on you credit card company and/or bank, you may see two line items in your account after your order is placed. This does not mean that your card will be charged twice. Instead, this is reflecting a pending authorization and a pending payment. Once your bank approves the payment (this can take up to 24 hours after the pending payment is posted) your card will only be charged once

This duplication is quite common and is determined by your bank. Should you have questions regarding the line items in your account, please feel free to contact us or your bank/card company for confirmation.

Do I have to pay taxes for my order?

Terro.com collects sales tax for online orders in the US.

Why am I being told an item cannot be shipped to me?

Due to EPA or PMRA regulations some items may not be shipped to all states. If an item is regulated in your state, you will be able to see the following state regulation note on the product detail page:

CANNOT ship to States:

AK , HI, PR, NM

You will still be able to add it to your cart but if the zip/postal code you enter at the moment of checkout belong to a restricted state for the product you are trying to order, you will get an error message and you will need to remove the item in order to proceed through checkout.

At that point you have the following options:

1) You order a similar product that is not regulated in your state.
2) You change your zip code and state to ship it to a different state.

If you decide to change your zip code at Step 2 of check out - Shipping Information, and the new zip code belongs to a restricted state, the check out process will stop and you will be re-directed to your cart.

Privacy & Security FAQs


Is my information secured?

YES!  Your information is secured with Comodo Security.Comodo SecuredCybersource

When you place an order with us, you can feel confident that your credit card and personal information is protected by a 128-bit SSL encryption from Cyber Source.

Is info I enter in My Account secured?

YES!
My Account and all sections within it are also 100% secured by the 128-bit SSL encryption - so, rest assured your saved profile, shipping address, billing address, credit card information and order history is safe with us. Your credit card number is stored by CyberSources's "The Vault" feature and never in our servers for your peace of mind.

Enjoy 100% Secure Shopping. Your credit card information is 100% secured by CyberSouce in a PCI-compliant environment and all personal information is protected by a 128-bit SSL encryption from Comodo® ensuring a safe, identity-theft free transaction.

For more details, please visit our Privacy & Security information page.

My Account FAQs


Why should I sign-up for My Account?

If you plan on coming back and making future purchases, you will find creating an account with Terro.com very useful.

An account will make the transaction process smoother as certain information (name, address, etc.) will be stored at Terro.com. Any information that you enter into My Account will be accessible only by you as the entire section is password-protected. All data stored in this section is confidential and will not be shared with or sold to any third parties.

For more details, please review the Terro.com Privacy Policy.

My Account will allow you to create wish lists and alerts and to access past orders. While you are creating your profile, you can select to opt-in for the Terro.com eNewsletter, which provides valuable tips and advices plus entitles you to receive special discounts on your online purchases.

An account is not required to place an order with Terro.com.

My Accounts is designed to create a more satisfactory shopping experience for you.

How do I sign-up for My Account?

To create an account with us, just go to My Account and sign up by providing your user name, email address and a case sensitive password consisting of 7-10 characters.You can also opt-in/out the Terro.com eNewsletter under My Profile as well as provide us with some demographic information that would help us tailor our offers and communications to your interests.

Once your account is created, you can provide multiple shipping and billing addresses, which will simplify your checkout process.

You have the option of making purchases with or without an account. If purchases are made without an account, your information will have to be reentered every time you return to Terro.com to make purchases.

My Account and all sections within it are also 100% secured by the 128-bit SSL encryption - so, rest assured your saved profile, shipping address, billing address, credit card information and order history is safe with us. Your credit card number is stored by CyberSource's "The Vault" feature and never in our servers for your peace of mind.

How do I log-in into My Account?

You can log-in into your account from either the link at the top left of every page or during the checkout process. To log-in to your Terro.com account, simply enter your username and password.

Should you lose or forget your Terro.com password, click on "Forgot Password," enter your ID (email address) and a temporary password will be emailed to you.

How do I create a Wish List?

If you have signed up for My Account, you may set up a Wish List for future purchases just click on the Add to Wish List button at the product detail page.

You may access your Wish List at any point in time from My Account without obligation to buy.

How do I set Reorder Alerts?

If you have an account with us, you may set a reminder to make a purchase on a future date. The reminder will arrive via email a number of days (that you choose) before the event or date in question. You may set the reminder to "Once" or "Yearly” and add a personal message that will be contained within the text of the Reorder Alert email.

Reorder Alerts are a handy way to help you replenish products that you need season after season or even a couple of times during a season. For example, if you know that your Safer® Brand Bug Patrol lasts one month, why not set up monthly Reorder Alert that reminds you that you are running low on your current bottle of the product—rather than forcing you to run out to the store when you find yourself in need? Chances are you may need more than one of these products during the spring and summer seasons!

Reorder Alerts also give you the capability to set up personal reminders such as holidays, anniversaries and more!

What if I created my account with an incorrect email address?

Your e-mail address is your Login ID. Therefore, your e-mail address cannot be changed.

If the e-mail address that you used to create your account is incorrect, you will need to create another account with the correct address.

eNewsletter FAQs


Why should I sign up for the Terro.com eNewsletter?

The Terro.com eNewsletter provides information and tips specific to your interests. You may set your preferences on any of the available pests that you have issues with, want to learn more about, or get special discounts for.

Also, by signing-up for the Terro.com eNewsletter, you will be among the first to know about special offers, new product launches and more!

Do I get any discounts for being a Terro.com eNewsletter member?

YES!  By signing up for the Terro.com eNewsletter, you will receive member only discounts for your online purchases.

Will my inbox be hit with ton of "junk" mail?

NO!
Our goal is to deliver relevant information to your specific interests. You can expect to receive about 2 emails from us every month.

Can I opt-out from you e-mailing list?

Absolutely!
You can opt-out from all e-mail communications at any time by clicking on the "Unsubscribe" link at the bottom of each e-mail and also in your "My Account" profile if you have an account with us.

What if I changed my e-mail address or signed up with an incorrect e-mail address?

Your e-mail address is used to identify you as an eNewsletter member, therefore, your e-mail address cannot be changed.

If the e-mail address that you used to sign-up as an eNewsletter member is incorrect, you will need to sign-up again with a correct address. Please note that this will be recognized as a separate newsletter subscription.

Product Reviews FAQs


Introduction to Product Reviews

Terro.com gives you the ability to express your opinion on products you've recently purchased so you can help other consumers like you find the most appropriate product for each specific need.

Products are rated from 1 (poor) to 5 (excellent). The number of stars a product displays gives you a quick idea of that item's average consumer rating.

Links to see all posted consumer reviews as well as a link to add your own product review are also available.

To enter a new review, just click on "Write a Review" on product detail pages and answer the short questionnaire. We ask for a valid email address in order to validate the legitimacy of the review. Also, our consumer care department may try to contact you to help you solve any problems you encounter with the product you've recently purchased.

Your email address WILL NOT be used for marketing purposes and will not be sold to 3rd parties. We respect your privacy!

Are all reviews published?

Our goal is to provide you with top customer service. Reviews are carefully monitored by our consumer care team in order to ensure product reviews are useful to other consumers.

We reserve the right to not publish reviews that are inappropriate based on the following criteria:

Contain advertisements or unrelated topics.
Use profane, offensive or defamatory remarks.
Includes pornographic content.
Tries to duplicate another review.
Reflects the incorrect use of the product
We also reserve the right to correct typos before publishing a review. We would not alter the meaning of focus of a review in any way though.

How does Terro.com use a consumer's product review?

The main goal to allow you to rate our products is to assist other consumers like you find the most appropriate product for each specific need.

As it is also of our top interest that you are fully satisfied with your purchase, we may contact you to offer help or alternative solutions to solve any problem you encounter when using our products.


If after reviewing this section you still have some questions or concerns, please do not hesitate to call us at 1-800-800-1819