Return Policy

We stand behind the quality of our products!

It's part of our worry-free shopping policy.

30-Day Return Policy

We value our relationship with you and offer a return policy for most products that you purchase directly from the Terro.com website.

If for any reason you are dissatisfied with your merchandise, you may return it within 30 days of your Terro.com order for a replacement or refund of your full merchandise cost. It's part of our worry-free shopping policy!

Returned products should be in their original condition and packaging and be shipped pre-paid to Woodstream Corporation, Terro.com's parent company. Specific items may have additional warranty limitations.

In some cases, a small re-stocking fee may be charged. We can only refund shipping costs if your return is due to any of the following reasons:

  • We sent the incorrect item(s)
  • Item(s) arrived damaged
  • Item(s) did not work because of a manufacturing defect

Return Procedure

Contact our Consumer Care department via email or phone at 1-800-800-1819 to request a Return Goods Authorization (RGA) prior to making a return. You will be given an RGA number, which must accompany the item(s) being returned. All product being returned to our warehouse must be authorized and reference an RGA # on the return packing list. We reserve the right to refuse any return that has not been authorized.

Please do not attempt to make a return without getting a RGA first!

If you have a Terro.com account, you will be able to log in and see the progress of your return, including shipping details and the progress of the refund if applicable.

Packaging Your Return

Please fill out the RGA information (provided when you contact our consumer care team), include the original packing slip with your return, and wrap the package securely. Affix the return label on to the package.

Write your assigned RGA# in the space provided. For your protection, we recommend that you use UPS or Insured Parcel

Thank you for choosing Terro.com!

About Refunds

Most refunds are issued based on the payment method used at the time of purchase.

Note: Your refund request will be processed at the time you contact consumer care and/or your returned product is received. However, it may take 2-7 business days for the refund to display on your credit card statement.

Payment Method Refund Type Refund Time
Credit Card
(Visa, MasterCard, Discover)
Credit Card Balance Update 2-3 days
Credit Card
(American Express)
Credit Card Balance Update 3-7 days
PayPal Paypal/Checkout Paypal Account Update 2-3 days
Gift Card Store Credit Immediately
Store Credit Store Credit Immediately
Reward Points Reward Point Balance Update Immediately