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Shipping Information


Feel free to contact us toll-free if you need more details at (800)-800-1819.

 

FREE Standard Ground Shipping On U.S. Orders over $39*!

$5 Standard Ground Shipping On U.S. Orders under $39.

Promo Terms & Conditions

Here's what you need to do:

  • Proceed to checkout with items totaling at least $39 in your Shopping Cart.
  • Ship your items to a single US address.
  • Select Standard Ground Shipping as your shipping method.
  • Place your order and enjoy FREE Shipping!

Why is My Shipping Discount Lower Than My Shipping Charge?


Shipping expenses are based on the combined weight of all items in your cart. If your order meets the minimum qualifying amount for the free shipping promotion and it contains a mix of eligible and non-eligible items, the shipping charge corresponding to the eligible item(s) will be deducted from the total shipping charge. You will still be charged for shipping expenses applicable to the non-eligible items.

This promotion is valid on ground shipping only. It is not valid on express shipping.

Shipping Policy


Terro.com ships to valid United States addresses only. 

Terro.com does not accept orders for items on backorder. However, you can sign-up for product availability notifications and we will send you an e-mail when the item you are interested in becomes available.

Terro.com does not ship to post office boxes or APO addresses.

Shipping Methods


Orders received before 2:00 PM EST during regular business days ship the same day!

Terro.com does not ship during weekends or holidays. If you place your order before 2:00 PM EST, Monday - Friday, it will be shipped that same day. If you place your order after 2:00 PM EST, or on a Saturday, Sunday or holiday, your order will ship the next business day. Terro.com offers the following shipping methods:

  • Standard Ground
  • Next Day Air Express
  • 2nd Day Air Express
  • 3rd Day Air Express

Estimated order delivery dates for each method are provided in the Shopping Cart. We do our best to estimate the date in which you will receive your order but by no means guaranteed shipment. Your order may arrive at an earlier or later date based on different factors such as (but not limited to): product availability in our warehouse, extreme weather conditions and factors outside of our control.

Orders sent via "Next Day Air Express", "2nd Day Air Express" and "3rd Day Air Express" are delivered to you on the next business day, 2nd business day, or 3rd business day (respectively) from the day they are shipped.

You will receive an email confirmation with tracking information as soon as your order leaves our warehouse.

Shipping Rates


Shipping and handling charges are calculated real-time at the moment of checkout and are based on:

  • The delivery method you choose
  • The combined weight of items in your order
  • Your location
  • Any current shipping promotions

Hazardous Materials & State Restrictions


Items that are deemed Hazardous Materials may not be shipped via Air - they can only ship via Standard Ground. Therefore, Hazardous Materials will not be shipped to Alaska, Hawaii, and Puerto Rico.

If your order is going to Alaska, Hawaii or Puerto Rico and contains a Hazardous Material, that item will be removed automatically from your cart at time of checkout. If your order is going to any other state and contains a Hazardous Material, express Next-Day, 2-Day or 3-Day shipping will not be available as shipping methods - only the Standard Ground method will be available.

EPA-regulated items such as repellents or insecticides may be restricted for sale in some states. You will be notified in the Shopping Cart if an item cannot be shipped to you due to state regulations.