To help with online shopping during COVID-19, we are offering free shipping on all orders.
We stand behind the quality of our products! It's part of our worry-free shopping policy.
30-Day Return Policy
We value our relationship with you and offer a return policy for most products that you purchase directly from the Terro.com website.
If for any reason you are dissatisfied with your merchandise, you may return it within 30 days of receipt for a replacement or refund of your full merchandise cost. It's part of our worry-free shopping policy!
Returned products should be in their original condition and packaging and be shipped pre-paid to Woodstream Corporation, Victorpest.com's parent company. Specific items may have additional warranty limitations.
We can only refund shipping costs if your return is due to any of the following reasons:
- We sent the incorrect item(s)
- Item(s) arrived damaged
- Item(s) did not work because of a manufacturing defect
Complete this form to request a Return Goods Authorization (RGA) prior to making a return. All product being returned to our warehouse must be authorized and reference an RGA # on the return packing list. We reserve the right to refuse any return that has not been authorized.
Please do not attempt to make a return without getting an RGA first!